LEGAL

Privacy Policy

This Privacy Policy explains how LuxFlow collects, uses and protects personal information when you use our website and services.

Last updated: 13 August 2026

1. Who We Are

LuxFlow provides fulfilment and logistics support for ecommerce businesses in the United Kingdom.

For questions about this Privacy Policy or how we handle personal information, you can contact us using:

2. Information We Collect

Depending on how you use LuxFlow, we may collect information including:

  • Your name and business name.
  • Email address and telephone number.
  • Business and marketplace information.
  • Information submitted through our contact forms and support tickets.
  • Account information used to access the LuxFlow client portal.
  • Order, invoice and fulfilment information.
  • Shipping labels and files that you upload through the client portal.
  • Technical information generated when you access our website or online services.

3. How We Collect Your Information

We may collect information directly from you when you:

  • Contact us through our website.
  • Create or use a client account.
  • Upload shipping labels or other files.
  • Submit a support request.
  • Place or manage orders with LuxFlow.
  • Communicate with us by email, telephone or WhatsApp.

4. How We Use Personal Information

We may use personal information to:

  • Provide fulfilment and logistics services.
  • Create and manage client accounts.
  • Process orders and shipping information.
  • Manage invoices and payments.
  • Respond to contact enquiries and support requests.
  • Communicate important service or account information.
  • Maintain the security and operation of our systems.
  • Meet legal, regulatory and accounting obligations.

5. Lawful Bases for Processing

Where UK data protection law applies, we process personal information only when we have an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Contract: where processing is necessary to provide services requested by you or your business.
  • Legal obligation: where we need to retain or use information to comply with applicable law.
  • Legitimate interests: where processing is reasonably necessary to operate, secure and improve our business and services.
  • Consent: where we specifically ask for your permission and consent is the appropriate lawful basis.

6. Sharing Personal Information

We may share information only where reasonably necessary to operate our services, including with service providers that help us deliver our website, authentication, hosting, storage, communications, payment or fulfilment services.

We may also disclose information where required by law, to protect our legal rights, or to prevent fraud or misuse of our services.

We do not sell personal information.

7. Data Storage and Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to client and administrative systems is restricted to authorised users. Uploaded files and account records are stored using third-party infrastructure and access controls used by LuxFlow.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, resolving disputes and meeting legal, tax or accounting obligations.

Different categories of information may therefore be retained for different periods.

9. Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of information in certain circumstances.
  • The right to request restriction of processing.
  • The right to object to certain processing.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.

These rights are subject to conditions and exemptions under applicable law.

10. Cookies and Similar Technologies

Our website may use technologies necessary for basic website functionality, security or authentication.

If LuxFlow introduces non-essential analytics, advertising or similar cookies in the future, we will update our cookie information and obtain consent where required.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including WhatsApp and Google Maps. LuxFlow is not responsible for the privacy practices of those third parties.

12. Complaints

If you have concerns about how we use your personal information, please contact LuxFlow first so that we can try to resolve the issue.

You may also have the right to raise a complaint with the UK Information Commissioner's Office.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page together with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.

Contact LuxFlow